Green Ride Cancellation Policy

EFFECTIVE FEB 1, 2019

To our valued guests:

On February 1, Green Ride Boulder and Longmont will be changing our cancellation policy.

We strive to keep our fares low while maintaining the quality service you expect from Green Ride. Our “Green” business model requires precision in route planning to optimize the shared ride concept. In an effort to optimize our model for continued success at being green, and to deliver ride times comparable to one driving themselves at a fair price, we’re changing our cancellation policy. I hope you’ll find these terms amicable and straightforward, and continue choosing Green Ride for your airport travel needs. We look forward to better serving you, and continuing to improve the Green Ride customer experience.

Cancel up to 24 hours prior to travel for a full refund

Reservations cancelled less than 24 prior to travel will be credited for future trips upon request.

Under 24 Hours:

Customers may cancel at any time, but will not receive a refund. Customers may receive a digital credit to be used in the future, or may elect to move their shuttle to a later date at the time of cancel.

After the day of reservation:

No refunds shall be issued for reservations made in the past and not completed, or reservations that have been abandoned. Customers may receive a digital voucher for such trips to be used at a later time.

Exceptions:

Exceptions may be made by agents only. Examples include family emergency, flight changes or cancellations beyond the customer’s control, or exigent factors that are not in the customer’s immediate control. Exceptions may be made for the last shuttle of the night. Exceptions may be made for group sales, group travel, group reservation portals and travels arranged through Green Ride Business services.

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